Ivan Smith Furniture - Charged for damaged furniture!
First off my husband and I ordered a beautiful table from Ivan Smith. When we received it the table was damaged, the delivery guys took pictures and offered to leave the table until the new one came in.
This was in February,,, after waiting and waiting I finally called to see when my table would be delivered. First lady says I don't know anything about this, she said if that was what happened they would have to order another one. I called back the next day and a different lady says well the tables in the warehouse I don't know why it hasn't been delivered. This was almost two weeks ago!
I finally called the manager today, he says oh this is the first time I've heard of this situation. Bottom line when I told them that I didn't want the table, he wanted to know why??? Haha "really" I told him it was damaged and the chairs were rocking back and forth.
He then said that he would have to charge me a restocking fee plus delivery fee!! I'm never shopping Ivan Smith again!!!!!
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
Ivan Smith Furniture Cons: Service, Damaged furniture.
Location: Alexandria, Louisiana
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