Ivan Smith Furniture
Reviews and Complaints
Best customer service
- Good customer service
- Great customer service
Worse than AT&T
El Dorado Arkansas Rude customer service from store manager
- Quality of the furniture or their customer service
Preferred solution: Let the company propose a solution
Salesman: Terrible
- Great company
Excellent customer service
- Tony
Disreputable business practices
Follow up- After I made this post, they finally decided to send me a paid receipt, which is good- but then, without asking, they actually closed the account even though I had upheld my end of the bargain. Even though my credit report shows it correctly paid and closed,...
I purchased a dual recliner with console. Very shortly afterward, I noticed that where my feet rest on the recliner was discolored. So I called and asked for how to clean the couch, since no fabric instructions were included up on delivery, nor in box. The rep I spoke with (nice lady, not Mary Lou) said that it sounded like it was a defect and set up for service to come inspect.
The service person did that, concurred that it appeared defective and they would get back to me after contacting manufacturer. After several follow ups on my part, they finally said that they couldn't replace the couch, so they would have to exchange it- but of course they didn't have anything that was comparable without extra expense on my part (recliners with no console, lesser fabrics, etc). I didn't want to spend more, so it was negotiated with Mary Lou that I would receive a $200.00 discount off the financed price of the couch if I paid it off that day.. I said I would but I wanted the paid receipt.
I was told it would be sent later that day. I paid the rest of the amount owed on the couch ($356.72) and now, nine days later and numerous calls, they refuse to give me my paid receipt. The discussion and payment happened in the morning, I called late afternoon and was sent a receipt showing I still owed the money (so they didn't take off the 200.00 agreed on) I brought this to their attention and they then said Mary Lou would have to take care of it, and she was gone. I called back the next day and Mary Lou said my manager will have to take care of it, and he is gone..but i'll make a note of it.
The next day it was...he's on vacation, he'll be back Tues. Tues came and went, and I called today, and Mary Lou's story today is "i'm just a salesperson" I can't do it...and any objection that I made was talked over, and I was not allowed to get word in edge wise. I called to corporate, and was told that they don't have a customer service complaint department. These people are the worst kinds of sales people; I have been in sales my entire life- I have worked for furniture stores, car lots, printer sales and shutters...some of the hardest products to sell.
Ivan Smith employs the kind of practices and people that give the profession a stigma for being sharks. Be aware of what you are in for should a problem arise
- Damaged furniture
- Business pratices- false promises and no follow up
- Quality of the furniture or their customer service
Preferred solution: I want my paid receipt, as agreed. Just do what you said you'd do. Send that, and then...never, ever send me another email again. If I never see the company name Ivan Smith again, it will be too soon.
Torn furniture
In professional Store Manager
I purchased a round kitchen table with 4 chairs. When delivered and put up it wobbled.
The delivery man told me they all have wobbled but not this bad and he would tell them to get me a replacement. 2 weeks later the manager Josh called my husband to say it's discontinued and I could pick something else. This past Saturday we went and I picked another table. He started out nice but after telling me for the 2nd time different item that he had one and it did the same thing.
I declined to keep it several times. Then he tells me that I would have to pay a delivery fee and I declined. He then said I would have to pick up myself. I replied I had paid and got a damaged product so it should be included.
He replied it's not defective and it shouldn't have been in storage 6 months. I replied if he hadn't put stuff on it and it was in a box it wouldn't be wobbled. I ended by l letting him know my money doesn't make the company but he lost a customer. I will not give another favorable recommendation to the store.
Thanks to the rude manager
To put the icing on the cake I previously spoke with him about exchanging a mattress that was causing me to have headaches and surprise he had the same mattress that caused he different discomfort.
Surprise I couldn't exchange it. So I guess thus is his story when you want to exchange items.
To stop our delivery service for today!
Ashley Couch Peeling Bonded Leather
I am another customer who bought the Ashley Bonded Leather sofas that peeled. Same happened to my daughter.
My daughter (who purchased her set BEFORE me recieved an in house credit for purchase price and happy bought another set. I was told that unless the was a certain LABEL in a certain area underneath one of the cushions, I would NOT be able to file a claim. I have removed NONE of the labels from my couch.
I took pictures of all the manufacture labels under the cushions yet was told NO CLAIM could be filed. I am so upset with this injustice as I don't want to simply throw the couch away and buy another as Ashley via Ivan Smith should take responsibility for my loss.
Great
- Great service
Excellent Cusotmer Service
Used for the price of new - and scamming extra cash at the counter
Retract my review
Service associate
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I totally agree!! Went to the El Dorado, AR store today.
My daughter & I walked about the store for at least 10 min without one sales person to greet us. We did not see anything we wanted to buy with the $5K dollars cash we had available. Sales person walked out just before us & lite a cigarette & never spoke as I walked out. It had been raining & all the employees parked in the very few spots near the door forcing customers to walk farther.
Ive been here a few times over the last couple years & they never act like they want to help. Most set behind the desk & look at you like your beneath them. Yep that's right, we were on a furniture shopping spree & Ivan Smith lost out!!! I found their furniture cheaply made anyway!!
Company should come clean house & hire ppl that care. (if they exist these days) Wont go back!!