365 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.4

We got a couch the end of November. Within about 2 weeks one of the decorative pillows started coming.

Also, on one of the sectional pieces where they connect together the part was put in the wrong spot so when you connected the two pieces they didn't line up along the back. They came out with a replacement pillow and moved the part that was in the wrong place. Then a couple months later I look over and one of the seat cushions is coming apart. So, once again I call them to come out and fix it.

While vacuuming under the cushions I notice the fabric that sits on top of the springs is about to tear so when they come out to fix the cushion I tell them about the fabric. Of course none of that can be fixed because they have to order everything which we're having to wait another 3 weeks for. While the technician was here he noticed the back cushion on the chase was sagging and all the stuffing had shifted to the bottom of the pillow. I told him that's the spot we sit in least because the *** cushions don't stay on the couch.

Every time you get up the cushions have to be pushed back in. And because of the way the couch is made you have to hold up the back cushion with your hands and push the seat cushion in with your legs. Imagine trying to do that with the long chase piece? It doesn't work because it's too far to reach.

Do they have velcro underneath to hold the cushions in place? Yes. Do they work? NOPE!!!

This couch has been a disappointment since we got it and there's always something going wrong with it. Will they give us our money back? NOPE!!

Will they let us exchange this couch for another the same price? NOPE!!

Reason of review: Bad quality.

Monetary Loss: $1100.

Preferred solution: Trade this couch for another of equal or lesser value.

Ivan Smith Furniture Cons: Quality of the furniture or their customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ivan Smith Furniture Reviews

  1. 8 reviews
  2. 7 reviews
  3. 5 reviews
  4. 3 reviews
  5. 6 reviews
Ivan Smith Furniture reviews