195 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

I purchased a round kitchen table with 4 chairs. When delivered and put up it wobbled.

The delivery man told me they all have wobbled but not this bad and he would tell them to get me a replacement. 2 weeks later the manager Josh called my husband to say it's discontinued and I could pick something else. This past Saturday we went and I picked another table. He started out nice but after telling me for the 2nd time different item that he had one and it did the same thing.

I declined to keep it several times. Then he tells me that I would have to pay a delivery fee and I declined. He then said I would have to pick up myself. I replied I had paid and got a damaged product so it should be included.

He replied it's not defective and it shouldn't have been in storage 6 months. I replied if he hadn't put stuff on it and it was in a box it wouldn't be wobbled. I ended by l letting him know my money doesn't make the company but he lost a customer. I will not give another favorable recommendation to the store.

Thanks to the rude manager

To put the icing on the cake I previously spoke with him about exchanging a mattress that was causing me to have headaches and surprise he had the same mattress that caused he different discomfort.

Surprise I couldn't exchange it. So I guess thus is his story when you want to exchange items.

Reason of review: Poor customer service.

Location: 1141 Hurst St, Center, TX 75935

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ivan Smith Furniture Reviews

  1. 8 reviews
  2. 7 reviews
  3. 5 reviews
  4. 3 reviews
  5. 6 reviews
Ivan Smith Furniture reviews