Ivan Smith Furniture - In professional Store Manager
I purchased a round kitchen table with 4 chairs. When delivered and put up it wobbled.
The delivery man told me they all have wobbled but not this bad and he would tell them to get me a replacement. 2 weeks later the manager Josh called my husband to say it's discontinued and I could pick something else. This past Saturday we went and I picked another table. He started out nice but after telling me for the 2nd time different item that he had one and it did the same thing.
I declined to keep it several times. Then he tells me that I would have to pay a delivery fee and I declined. He then said I would have to pick up myself. I replied I had paid and got a damaged product so it should be included.
He replied it's not defective and it shouldn't have been in storage 6 months. I replied if he hadn't put stuff on it and it was in a box it wouldn't be wobbled. I ended by l letting him know my money doesn't make the company but he lost a customer. I will not give another favorable recommendation to the store.
Thanks to the rude manager
To put the icing on the cake I previously spoke with him about exchanging a mattress that was causing me to have headaches and surprise he had the same mattress that caused he different discomfort.
Surprise I couldn't exchange it. So I guess thus is his story when you want to exchange items.
Reason of review: Poor customer service.
Location: 1141 Hurst St, Center, TX 75935
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