I went and purchased a dinning table and chairs, and chair and ottoman. They were priced clearance and final sale.
No problem .. furniture was all good dinning table had a couple scratches I was okay with that. They deliver my furniture and I am standing at the end of the truck watching them unload my chair/ottoman they load the chair with the wood part face down on bed of the truck with no padding or anything. I watched them scoot the chair to the edge truck and then they flipped it over.
it was covered with 6 deep scratches and I started question them why they loaded my furniture like that. plus they had 5-6 furniture blankets thrown in the bottom truck they could of use them. The delivery guy goes and gets a furniture pen and starts covering all the scratches! I was shocked..
so I am standing there watching him try and feel in all scratches some are deep.. remind you. I told him he could stop that it was not acceptable and he could take the chair back. I called store manager he said well the chair was clearance and bought as is.
I said yes but that is not the way I bought it in the store.. so after discussion I suggested he make good on the chair. He said he would NOT give me a new one but they would replace the wood panels on the chair or refund my money. We will see what comes of this..
I suggest they make good or I will see them in court. I took pics of the chair when they delivered..I was planning on buying more furniture from them but I am not sure I will now. Wow I also paid $89 for terrible delivery of my furniture!
My next letter is to Better Business Bureau!