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Ivan Smith Furniture - Disappointed

1.5
Details
Just called them since I had a couple question, they did not answer anything but told me store hours then he hung up on me. Great customer service :)

User's recommendation: Don’t buy furniture from there.

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ID
#1873661 Review #1873661 is a subjective opinion of poster.
Location
Longview, Texas

Ivan Smith Furniture - To pay bill

No one answered. I need to pay my bill!!
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ID
#1874165 Review #1874165 is a subjective opinion of poster.
Location
El Dorado, Arkansas
Preferred solution
Need to pay

Ivan Smith Furniture - Best customer service

5.0
Details
Our son is a resident at St Mary’s in Alexandria and recently moved into a new group home. We purchased new bedroom furniture from Ivan Smith. We live in McComb, MS so had to do much of the shopping and selection long distance. Our sales associate was Mr Thomas Harvey. He went above and beyond to help us pick out a bedroom suit and to arrange delivery. I couldn’t ask for better customer service!
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ID
#1717067 Review #1717067 is a subjective opinion of poster.
Service
Ivan Smith Furniture Sales Representative
Pros
  • Good customer service
  • Great customer service
Reason of review
Good customer service
My in laws purchased a recliner for me and when i got it ..it wasn't the one that was put on hold for us. When I went to inform them of this matter the store manager basically called me a liar. She is charging us a 25% restocking fee for their mess up! Not to mention...
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1 comment
Anonymous
#1816593

I totally agree!! Went to the El Dorado, AR store today.

My daughter & I walked about the store for at least 10 min without one sales person to greet us. We did not see anything we wanted to buy with the $5K dollars cash we had available. Sales person walked out just before us & lite a cigarette & never spoke as I walked out. It had been raining & all the employees parked in the very few spots near the door forcing customers to walk farther.

Ive been here a few times over the last couple years & they never act like they want to help. Most set behind the desk & look at you like your beneath them. Yep that's right, we were on a furniture shopping spree & Ivan Smith lost out!!! I found their furniture cheaply made anyway!!

Company should come clean house & hire ppl that care. (if they exist these days) Wont go back!!

ID
#1666393 Review #1666393 is a subjective opinion of poster.
Cons
  • Quality of the furniture or their customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Ivan Smith Furniture - Salesman: Terrible

4.8
Details
Wife and I went to the Ruston LA. Store and the sales person (Nick Circolone ) was the worst in our 20 + year of buying from Ivan Smith. He treated us like we were destitute customers although we purchased $2700 and paid cash. Never again will we enter this store as long as he is employed there. You would be wise to avoid this so called salesman. Ken Cooper
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ID
#1651161 Review #1651161 is a subjective opinion of poster.
Pros
  • Great company
Reason of review
Poor customer service

Ivan Smith Furniture - Excellent customer service

5.0
Details
I went to the Minden store today and was helped by Tony. He is an amazing young man. Haven't experienced such friendly courteous service in a long time! He is an asset to your company. PLEASE acknowledge this outstanding employee.
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ID
#1626666 Review #1626666 is a subjective opinion of poster.
Location
District 7, Louisiana
Pros
  • Tony
Reason of review
Good customer service

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2.5
Details

Update by user Jun 30, 2019

Follow up- After I made this post, they finally decided to send me a paid receipt, which is good- but then, without asking, they actually closed the account even though I had upheld my end of the bargain. Even though my credit report shows it correctly paid and closed,...

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ID
#1545423 Review #1545423 is a subjective opinion of poster.
Location
Longview, Texas
Service
Ivan Smith Furniture Manager
Cons
  • Damaged furniture
  • Quality of the furniture or their customer service
  • Business pratices- false promises and no follow up
Reason of review
Problems with payment
Loss
$275
Preferred solution
I want my paid receipt, as agreed. Just do what you said you'd do. Send that, and then...never, ever send me another email again. If I never see the company name Ivan Smith again, it will be too soon.
I purchased 2 Harlow Chestnut Sofas from Ivan Smith in El Dorado AR. I paid to have them delivered to my home but not set up in the home. The arrived at approximately 3:45pm. Once my husband got the old furniture out and got the sofas in my home he removed the plastic...
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1 comment
Anonymous
#1685087

Our apologies for your experience. The phone number is at top right hand portion of your receipt.

They will open Monday at 9am. I have also sent an email to them regarding your comments.

ID
#1532576 Review #1532576 is a subjective opinion of poster.
Location
El Dorado, Arkansas
Service
Ivan Smith Furniture Owner
1.1
Details
I left the following review of this ridiculousness about Ivan smith on yelp and google and Facebook. “Absolutely DO NOT do business with them. First the sales guy told me the furniture I was interested in for my son’s bedroom could be delivered on Saturday. I texted my...
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ID
#1516249 Review #1516249 is a subjective opinion of poster.
Location
District 6, Louisiana
Reason of review
Bad quality
2.3
Details
I purchased a round kitchen table with 4 chairs. When delivered and put up it wobbled. The delivery man told me they all have wobbled but not this bad and he would tell them to get me a replacement. 2 weeks later the manager Josh called my husband to say it's...
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ID
#1502637 Review #1502637 is a subjective opinion of poster.
Location
Center, Texas
Service
Ivan Smith Furniture Manager
Reason of review
Poor customer service

Contact Ivan Smith Furniture Customer Service

Website:
Mailing Address:
5434 Technology Drive
Shreveport, LA 71129
USA
Phone:
(318) 688-1335
Contact Ivan Smith Furniture Customer Service

Ivan Smith Furniture Products and Services Reviews

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Compare Ivan Smith Furniture vs Ashley Furniture

Ivan Smith Furniture - To stop our delivery service for today!

Tammy said she will call & stop the Delivery for today! We had a family matter to take care of & I forgot all about today & we will not be here today! Thank you we’ll call back tomorrow for another day & time!
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ID
#1487036 Review #1487036 is a subjective opinion of poster.

Ivan Smith Furniture - Great

5.0
Details
No complaint here very satisfied customer and great sales person too. Alexandria Store. Jimmy G.
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ID
#1437339 Review #1437339 is a subjective opinion of poster.
Location
Jena, Louisiana
Service
Ivan Smith Furniture Sales Representative
Pros
  • Great service
Reason of review
Good customer service

Ivan Smith Furniture - Excellent Cusotmer Service

5.0
Details
I live over 100 miles from Ivan Smith Furniture but I will never get my furniture from anywhere else. Not only was the customer service excellent, so was my experience! I absolutely love all of my furniture! Thanks you all for serving me with excellence over the last 16 years!
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ID
#1429079 Review #1429079 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Let me first warn you about getting scammed by the sales rep at the counter at Ivan Smith- Longview TX. I bought two brand new couches in the store- my sales rep was Ricardo Garcia- and when I went to check out- he had added up made up amounts really fast on his...
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ID
#1369167 Review #1369167 is a subjective opinion of poster.
Location
Longview, Texas
Product
Ivan Smith Furniture Commercial
1.0
Details
Ivan Smith Furniture - Ashley Couch Peeling Bonded Leather
I am another customer who bought the Ashley Bonded Leather sofas that peeled. Same happened to my daughter. My daughter (who purchased her set BEFORE me recieved an in house credit for purchase price and happy bought another set. I was told that unless the was a...
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2 comments
Anonymous
#1643748

Update! I'm guessing that this post got the attention of our local Ivan Smith (or Ashley?) because I received a phone call to schedule appt.

for someone to give my couch another look. ;) She came, she looked, she took pics. After about a week of waiting for a call, I finally called the Ivan Smith store and asked for the lady who came to my house. She came to the phone and said, 'GOOD NEWS, They're going to give you a STORE CREDIT!

' I was less than enthused as 1) this credit came only after this public report.

2) the 'GOOD NEWS' was simply expected 3) Why did I HAVE TO INITIATE THIS CALL? Now to decide which sofa to trust this go round....

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ID
#1327614 Review #1327614 is a subjective opinion of poster.
Location
Deridder, Louisiana
Product
Ashley Furniture Sofa
Reason of review
Bad quality

Ivan Smith Furniture - Retract my review

5.0
Details
In rating Ivan Smith furniture/ sales, i failed to admit that i was cautioned to wait, instead i accepted willing a flawed piece . My apologies to Ivan Smith/ sales representatives. I have experienced the luxury of fine furniture, and kind service. Again, my apologies for my slackness in explaining fully and in detail.
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ID
#1327158 Review #1327158 is a subjective opinion of poster.
Reason of review
Good quality