Latest review first
Let me first warn you about getting scammed by the sales rep at the counter at Ivan Smith- Longview TX. I bought two brand new couches in the store- my sales rep was Ricardo Garcia- and when I went to check out- he had added up made up amounts really fast on his...Read more
I am another customer who bought the Ashley Bonded Leather sofas that peeled. Same happened to my daughter. My daughter (who purchased her set BEFORE me recieved an in house credit for purchase price and happy bought another set. I was told that unless the was a...Read more
Ivan Smith Furniture - Retract my review
In rating Ivan Smith furniture/ sales, i failed to admit that i was cautioned to wait, instead i accepted willing a flawed piece . My apologies to Ivan Smith/ sales representatives. I have experienced the luxury of fine furniture, and kind service. Again, my apologies for my slackness in explaining fully and in detail.
Ivan Smith Furniture - Service associate
Dominic Walker has been our sales associate for many many years. Still he always goes above and beyond to help and give us the best experience when we come to the store in Monroe. His attitude, work ethic, compassion is by far they best I've experienced. Thanks so much for his kindness always. Debbie
I purchased a couch September 2017. To date, I have had them come out 5 times to repair it. Now, they tell me that they have to take it in to their shop to repair it. What am I supposed to sit on? I have a Tiny House and this is my only furniture to I have to sit on. I...Read more
I recently saw on a local television station where they advertised a queen bed for $99 but when I went to the store in Bossier City they told me that was only for the headboard and footboard and not for the mattress set which is very misleading and I didn't like it. I...Read more
IVAN SMITH SMH ITS ALL ABOUT THE MONEY ISNT IT. IVAN WILL SUE YOU IF YOU DONT THEM EVEN IF IT IS 16 YEARS AFTER THE FURNITURE PIECE IS PURCHASED THIS IS RIDICULOUS. AND THEN HAVE THE NERVE TO ASK YOU TO REAPPLY FOR A NEW FURNITURE CONTRACT. NO NO NO AND NO. AND THEN...Read more
I will never shop at ivan smith texarkana store ever again. Their manager is incompatint disrespectful rude ignorant and a liar. Hes a lecherous creep. Most of his staff are just as lazy and full blown rude. His office manager is a lazy rude woman. Her attitude has...Read more
We got a couch the end of November. Within about 2 weeks one of the decorative pillows started coming. Also, on one of the sectional pieces where they connect together the part was put in the wrong spot so when you connected the two pieces they didn't line up along the...Read more
I didn't like
- Quality of the furniture or their customer service
I sit in my broke-down recliner, I see a room full of Ivan Smith furniture. The last purchase was a Samsung side-by-side fridge. It quit. They tried to fix it. Took it back to store. When we got it.back, ice maker puts out half enough and water dispenser takes 45...Read more
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