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Let me first warn you about getting scammed by the sales rep at the counter at Ivan Smith- Longview TX. I bought two brand new couches in the store- my sales rep was Ricardo Garcia- and when I went to check out- he had added up made up amounts really fast on his...
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Company wrote 0 private or public responses to the review from Sep 29.
#1369167
Ivan Smith Furniture - Ashley Couch Peeling Bonded Leather
I am another customer who bought the Ashley Bonded Leather sofas that peeled. Same happened to my daughter. My daughter (who purchased her set BEFORE me recieved an in house credit for purchase price and happy bought another set. I was told that unless the was a...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 12.
Anonymous
Elaine Hutcheson

I like the above customers purchased a bonded leather sectional an even purchased the insurance! When insurance was purchased was told it was good for as long as I owned the i...

1.0
Deridder,Louisiana
#1327614
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Ivan Smith Furniture - Retract my review

In rating Ivan Smith furniture/ sales, i failed to admit that i was cautioned to wait, instead i accepted willing a flawed piece . My apologies to Ivan Smith/ sales representatives. I have experienced the luxury of fine furniture, and kind service. Again, my apologies for my slackness in explaining fully and in detail.
Company wrote 0 private or public responses to the review from Aug 11.
5.0
Details
Reliability
#1327158
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Ivan Smith Furniture - Service associate

Dominic Walker has been our sales associate for many many years. Still he always goes above and beyond to help and give us the best experience when we come to the store in Monroe. His attitude, work ethic, compassion is by far they best I've experienced. Thanks so much for his kindness always. Debbie
Company wrote 0 private or public responses to the review from May 16.
4.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1257461
I purchased a couch September 2017. To date, I have had them come out 5 times to repair it. Now, they tell me that they have to take it in to their shop to repair it. What am I supposed to sit on? I have a Tiny House and this is my only furniture to I have to sit on. I...
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Company wrote 0 private or public responses to the review from Apr 03.
2.0
Product
I didn't like
  • Manager of the store or the quality of my furniture
#1224965
I recently saw on a local television station where they advertised a queen bed for $99 but when I went to the store in Bossier City they told me that was only for the headboard and footboard and not for the mattress set which is very misleading and I didn't like it. I...
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Company wrote 0 public responses to the review from Nov 17, 2017.
#1133148
IVAN SMITH SMH ITS ALL ABOUT THE MONEY ISNT IT. IVAN WILL SUE YOU IF YOU DONT THEM EVEN IF IT IS 16 YEARS AFTER THE FURNITURE PIECE IS PURCHASED THIS IS RIDICULOUS. AND THEN HAVE THE NERVE TO ASK YOU TO REAPPLY FOR A NEW FURNITURE CONTRACT. NO NO NO AND NO. AND THEN...
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Company wrote 0 public responses to the review from Sep 28, 2017.
I didn't like
  • Do not like the company as a whole
#1107520
I will never shop at ivan smith texarkana store ever again. Their manager is incompatint disrespectful rude ignorant and a liar. Hes a lecherous creep. Most of his staff are just as lazy and full blown rude. His office manager is a lazy rude woman. Her attitude has...
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Company wrote 0 public responses to the review from Jun 24, 2017.
1.0
#1065427
We got a couch the end of November. Within about 2 weeks one of the decorative pillows started coming. Also, on one of the sectional pieces where they connect together the part was put in the wrong spot so when you connected the two pieces they didn't line up along the...
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Company wrote 0 private or public responses to the review from Jun 16, 2017.
1.4
I didn't like
  • Quality of the furniture or their customer service
#1062154

Contact Ivan Smith Furniture

Mailing Address:
Ivan Smith Furniture Company, Inc.
5434 Technology Drive
Shreveport, LA 71129
USA
Phone:
(318) 688-1335
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Ivan Smith Furniture Products and Services

I sit in my broke-down recliner, I see a room full of Ivan Smith furniture. The last purchase was a Samsung side-by-side fridge. It quit. They tried to fix it. Took it back to store. When we got it.back, ice maker puts out half enough and water dispenser takes 45...
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Company wrote 0 public responses to the review from May 16, 2017.
#1047887