Ivan Smith has an awful late charge policy, however, the customer service is worse!! If I am late I have no problem paying a late fee, but the employees just kept rolling it over for ONE YEAR!!!!!
Why they didnt give me the opportunity to pay the first month it was late is beyond me! Now all of a sudden they feel the need to let me know I have in-curred $299 worth of late charges!!!!!
Their only statement they kept repeating over and over was that it was my fault, I should have read the contract they said, well this is true, but why couldnt they have shown a little respect and let me know before it reached this amount??? I will never shop there again, and neither will my friends!!!!!
Reason of review: Poor customer service.
I didn't like: Ability to try and fix my chair.